Last updated: September 2025

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SOUNDMODA® is operated by:

• Worldwide Sounds Pty Ltd, Australia.
• Soundmoda UK Ltd, United Kingdom

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We take your privacy seriously and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our services, websites, and communications. It is designed to comply with the UK GDPR and the Australian Privacy Principles (APPs).

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1. Information We Collect

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• Identity and contact data (name, email address, phone number, company, role).

• Transaction data (orders, invoices, payments, billing/shipping addresses).

• Project content you provide to deliver services (briefs, audio files, videos, references).

• Technical data (device, IP address, browser type/version, pages viewed, time on page, cookies).

• Communications data (emails, messages, meeting recordings where applicable).

• Contractor details needed for engagement and compliance.

We do not intentionally collect special category data. Please avoid sending sensitive information unless essential.

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2. How We Use Your Information

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We process personal data to: (a) deliver and manage music production and related services; (b) communicate with clients, partners and contractors; (c) process payments and issue invoices; (d) improve our websites and services; (e) send optional marketing communications with your consent; (f) comply with legal and tax obligations in Australia and the UK.

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3. Legal Bases for Processing (UK GDPR)

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We rely on one or more of the following lawful bases: Contract, Consent, Legal obligation, and Legitimate interests (for running and improving our services and protecting our business). Where consent is used (e.g., marketing, non-essential cookies), you can withdraw it at any time.

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4. International Operations & Transfers

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SOUNDMODA operates in both the United Kingdom and Australia. Your information may be stored and processed in either location and by service providers located in other countries. When we transfer personal data internationally we use recognised safeguards such as the UK/EU Standard Contractual Clauses (SCCs), the EU-US/UK-US Data Privacy Framework where applicable, and vendor Data Processing Addendums. We only use reputable providers with appropriate technical and organisational measures.

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5. Third-Party Services We Use

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To run our business we use trusted processors. Depending on your interaction these may include, for example:

• Hosting/website operation

• Email and cloud storage

• Payments (e.g., Stripe/PayPal)

• Analytics (e.g., Google Analytics)

• Scheduling (e.g., Calendly)

• Video meetings (e.g., Google Meet, Zoom)

• Media embeds (e.g., YouTube/Vimeo)

These providers act on our instructions under data-processing terms and recognised transfer safeguards.

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6. Cookies & Similar Technologies

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We use cookies and similar technologies to operate our websites, understand performance and, with your permission, for marketing/advertising. Non-essential cookies are used only with your consent via our cookie banner. You can change or withdraw your consent at any time via the banner or by managing cookies in your browser settings.

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7. Marketing Communications

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If you opt in to receive marketing from us, we will send updates about services, offers and content from SMUK and SMAUS. You can unsubscribe at any time by using the link in our emails or by contacting us at privacy@soundmoda.com. We do not sell your personal information.

Your right to object: You have the right to object at any time to the processing of your data for direct marketing purposes. If you object, we will stop using your data for this purpose.

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8. E-commerce & Fulfilment

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Where we sell digital services or goods, we process order and delivery information to fulfil the contract. Providing billing and payment data is a contractual requirement to complete your order. If you do not provide this information, we cannot process your transaction. We may share limited data with payment processors, fraud-prevention providers, and delivery couriers as needed to complete your order.

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9. Online Meetings & Bookings

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When you book or attend online meetings, the scheduling service and video platform may process your contact details, meeting metadata and content you choose to share. We do not record meetings unless explicitly agreed.

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10. Data Retention

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We keep personal data only for as long as necessary:

• Client/project records: project lifecycle + up to 6 years for legal/tax purposes;

• Marketing data: until you unsubscribe or withdraw consent;

• Contractor/financial records: as required by law.

We securely delete or anonymise data when no longer needed.

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11. Your Rights

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Depending on your location you may have rights to access, correct, erase or restrict your data, object to certain processing, and request data portability. You may also withdraw consent at any time without affecting prior processing. You can withdraw consent by unsubscribing from emails or contacting us at privacy@soundmoda.com.

No automated decisions: We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

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12. Source of Personal Data

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We normally collect personal data directly from you. In limited cases (e.g., referrals or public sources), we may collect information indirectly. When this occurs, we will inform you where the data came from and any additional required details.

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13. Children

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Our services are not directed to children under 16 and we do not knowingly collect their personal data. If you believe a child has provided us data, please contact us and we will delete it.

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14. Security

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We implement appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, principle of least privilege, and staff/contractor confidentiality obligations.

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15. Changes to This Policy

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We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised 'Last updated' date. If changes are material, we will notify you by email or site notice.

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